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SHIPPING & RETURNS

SHIPPING POLICY

If your package is lost in transit, please email us at copperhillboutique@gmail.com so we can file a claim for the package. Once the investigation is complete and your package cannot be located, we will reship your items and if they are not available, we will refund you for your order. USPS mail must be in transit for 15 days before we can file a claim for the missing package.

**Please note we are not responsible for stolen packages. If the shipping carrier confirms delivery we are unable to issue a refund. If products are marked as delivered, you will need to contact the carrier regarding your package.

We are not responsible for any delays caused by our mail carriers and will not refund shipping charges if USPS or UPS does not meet their guaranteed shipping times. Please contact them directly if your items are not delivered on time. 

 

USPS 1-800-275-8777

UPS 1-800-742-5877

RETURN & EXCHANGE POLICY

We hope that you love all your purchases from Copperhill Boutique. However, we understand that sometimes you may need to return a purchase. Online purchases are eligible for STORE CREDIT ONLY if returned within 10 business days of receiving your order. After this timeframe, your item would not be eligible for return. 

 

Items purchased at a discount of 30% or more and items in a SALE category are FINAL SALE. The following items are FINAL SALE: accessories, leggings, bodysuits, graphic tee's, pjs, make-up, sweatshirts, swimwear and athletic wear. ITEMS MARKED FINAL SALE ON THE PACKING SLIP WILL NOT BE ACCEPTED FOR RETURN. All Flash Sales, warehouse sales, sale tab are final sale.

 

If you return a final sale item, there will be a 20% restocking fee deducted from your store credit. Due to hygiene reasons, bodysuits, swimwear, leggings, etc, will not be accepted.

 

Items must be in perfect condition to be accepted for return.

No makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted. 

We do not offer exchanges.

 

Return Instructions

  • Customers are responsible for shipping costs. Acceptable Options are USPS, UPS, and FedEx. 

  • Please contact us at: copperhillboutique@gmail.com to start your return and we will provide you with a return address.  

  • Please include the packing slip with your return. The packing slip is included in the bag with your purchase and has all of your information and order number on it. Please wrap your item neatly and in paper of some kind to protect the item. 

  • Once we receive your return, please allow 5-7 business days for us to process your return. Once processed, your store credit will be emailed to you.

 

Damaged Items

  • Damaged items must be reported within two days of the receipt of your order. Please email us at copperhillboutique@gmail.com and forward photos of any damage. 

  • Color variation of merchandise due to computer monitor resolutions, lighting and photography lenses are not qualified as damaged. 

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